Allowing enough time to build relationships with clients is an investment that fewer and fewer practices are able to make.
The truth is, a 10-minute consultation isn’t long enough to form a genuine connection or properly discuss an owner's concerns. It’s barely enough time for a clinical examination. Yet this impersonal “one in, one out” approach has become the norm in our industry. Veterinary healthcare is increasingly being treated like a conveyor belt – but pets are not cars or burgers, and the vets who care for them are not working a production line.
At The Woodbridge Vets, we don’t see small talk as a fleeting moment that happens at the front desk on the way out – we see it as integral to medical care. We make the time for conversation because taking an interest in you and your pet is the only way to deliver a personalised service.
Same Vet Promise
Taking inspiration from traditional GP surgeries where people would see the same doctor for years, each of our clients will have a regular “nominated vet” for appointments. As well as being a familiar face, this means there’s always someone at The Woodbridge Vets whose personal responsibility it is to know everything about them and their pet.
At The Woodbridge Vets, we are an independent clinic so you’re never far from the person who can make the decisions. Unlike a practice with high turnover and temporary staff, we actually know the answers to your questions. We know our prices, what’s in stock and who’s available when.